FREQUENTLY ASKED QUESTIONS
Please browse through the questions and answers below. If you have any questions that aren't answered on this page please call (07) 3829 3242 or contact us.
GENERAL |
| Q) What are the contact details for AAS A) Head office contact details are as follows: 34 Millennium Place, Tingalpa 4173 QLD AUSTRALIA (07) 3829 3242 (07) 3829 1906 |
| Q) Can I open an account with AAS? A) To apply for a 30 day account please download a credit application form. Enter your details and fax the form back to 07 3829 1906. You will be notified by phone if your account application has been approved. |
| Q) Do you have a showroom? A) AAS have a fully functioning warehouse with equipment examples, located in Tingalpa, QLD, Australia. To arrange an appointment please call head office on 07 3829 3242 or contact info@ausagservices.com.au. |
| Q) How can I order a copy of your spare parts catalogue? A) To order a copy of our full colour spare parts catalogue please email info@ausagservices.com.au with your name, address and quantity you require. |
ORDERING |
| Q) How do I order products from the website? A) To order products from the website please go to the “Order” page. There you will be asked to fill in your company details, contact and delivery details and products you would like to order. Click the “Submit” button and your order will be emailed to AAS. Once your order has been received we will contact you regarding payment and confirmation of delivery. |
| Q) I live outside of Australia, New Zealand, New Guinea and Fiji and the Pacific Islands– can I still order from you? A) No. AAS supply only the countries listed above. |
| Q) Can I order over the telephone? A) Yes. During normal business hours please call 07 3829 3242. |
| Q) I faxed you an order – what happens now? A) If your fax was sent outside of normal business hours your fax will be received first thing in the morning. If there are any queries with your fax order, you will receive a confirmation call from head office. If there are no problems with your fax order it will be processed as normal. |
| Q) How do I pay for my order? A) We offer four payment methods, cash, direct bank deposit, cheque and credit card payment. For larger orders and ongoing supply we prefer for you to have an account with us. |
| Q) How do I get an account with AAS? A) Download a credit application form from the website, or request one from head office. Fill it out and return via fax on 07 3829 1906 for approval. |
| Q) What credit cards do you accept? A) We accept Master Card, Visa, Diners Club and American Express. |
| Q) Are my goods in stock? A) While we have over 2000 types of spare parts in stock, if there are any shortages or delays AAS will contact you as soon as possible to advise. |
| Q) How much does freight cost? A) Freight costs are dependant on the size of the order, unless you have a preference freight is selected depending on quality of service and competitive pricing. |
| Q) I already have a preferred freight company, can you send my order with them and charge the freight to my account? A) Yes, no problem. We will require you contact details and account number. Please let us know your preference at placement of order. |
EQUIPMENT |
| Q) How do I get prices? A) Obligation free quotes are available for projects, small and large. |
| Q) How often should I maintain my equipment? A) AAS recommends regular cleaning and maintenance of all equipment, exact specifications and requirements for all products are available upon request and in the user manuals, which you can now download from the website. |
| Q) What is the turn around time for my equipment order? A) While we keep approximately 6 sheds worth of equipment on hand in our warehouse, at times we will need to order your equipment after your deposit is paid. Equipment ordered from Big Dutchman has an 10-13 week lead time (ocean freight), equipment ordered from Hired-Hand has a 10-13 week lead time (ocean freight). |
SPARE PARTS |
| Q) I've got a part that I need to replace, how do I identify it to reorder? A) Check the spare parts catalogue on the website. If you can't see the part that you require please contact head office or take a photo of it and email the photo to order@ausagservices.com.au and we'll endeavor to identify and supply the part. The more information regarding brand, system type, application and measurements that you can supply to AAS the quicker your request will be processed. |
| Q) How can I obtain prices? A) Anyone within our service area can request a price for spare parts. Discounts may be applicable to your order, please contact head office on 07 3829 3242 or email order@ausagservices.com.au with your request. |
| Q) What’s the minimum order for parts? A) AAS have no minimum order for parts orders. |
| Q) What types of spare parts do you stock? A) All types of poultry equipment spare parts. With a warehouse stocked with over 2,000 types of spare parts AAS is a good place to start when you are looking for spare parts for poultry equipment. |
| Q) What’s the turn around time for spare parts? A) Spare part orders placed before 1:00pm that are in stock, AAS will endeavor to despatch the same day where possible. If there are any shortages or delays AAS will contact you as soon as possible to advise. |
| Q) My delivery was missing some parcels or items – what do I do now? A) If there is a missing package or you believe parts are missing, please first check your tracking code using the website of the freight company used. If they cannot answer your query please call head office on 07 3829 3242 during normal business hours within 14 days of delivery. |
| Q) My order is incorrect - what should I do? A) Please notify AAS within 14 days of delivery of goods, incorrect goods will be returned and correct goods will be re-supplied promptly. AAS endeavors to minimise mistakes through our quality assurance process and parts identification system, however mistakes may happen. |
| Q) Will AAS give me a discount for bulk buys and keeping spares on hand? A) Yes. AAS will gladly quote you package prices and encourage customers to keep spares for their equipment. |
| Q) What spares do I need for my equipment? A) Please contact AAS and we will be glad to advise you on the spare parts required for each of the equipment application that we provide. |
| Q) I have a breakdown, how can I get parts urgently? A) Upon request, AAS can expedite freight at a charge to you. To avoid this, we advise keeping spare parts stock on farm. Being the livestock industry, AAS will always endeavor to assist you where possible. |
| Q) I don't think you stock the part the I need, but can you get it? A) Yes, AAS will always attempt to source and service your requests from our large supplier base, no matter how large or small your order. |
| Q) Can I purchase and collect goods from your office? A) Yes, however please call prior to visiting to ensure that the spare parts are in stock. |
WARRANTIES |
| Q) How long is my warranty? A) AAS gives a 12 month manufactures warranty on all goods sold. Some specific products have longer warranties. Warranty terms for products can be supplied upon request. |
| Q) Will my warranty be honoured? A) Warranties will only honoured after return to and evaluation of the goods by AAS and the manufacturer. Replacement goods will be supplied at charge until goods are evaluated, upon approval a credit will be issued to your account, alternatively, you can request replacement goods. |
| Q) How do I claim a warranty? A) Contact AAS or download the Return Authorisation Form and fax it to 07 3829 1906. Please provide AAS with as much information in regards to purchase details, invoice numbers and dates as this will help process your warranty claim quicker. |
| Q) My farm manager has not maintained my equipment, will my warranty be honoured? A) Maintenance is the customers responsibility. AAS will not honour warranties caused by lack of maintenance or improper use. |
| Q) I've got clean out, I'm too busy to leave the farm to get the goods back, can AAS arrange pickup of my returns? A) Yes. AAS would be happy to do so, please contact AAS or download the Request for a Controlled Return form. Please package and label the goods with our address and advise AAS of weights and dimensions and we will gladly arrange pickup. |
SERVICES |
Q) What types of consulting do you offer?
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| Q) Will you come to me? A) Our consulting service can be conducted over the phone or in person. To request more information about how consulting could benefit you, please contact us. |
